Warranty and Returns
During the present circumstances we have extended our returns period to 28 days. If your situation prevents you from being able to do that, please let us know via email and we will do our best to help.
We strive to produce all our goods to the highest level of quality and we are confident that you will be pleased with your purchase.
In the unlikely event you are unhappy with your goods for any reason, we will be happy to refund or exchange any items purchased directly from our website.
Items must be returned to us within 28 days of dispatch in their original condition with packaging and all their labels intact.
You will receive a shipment confirmation detailing the returns procedure and date the items were dispatched.
In the event that a refund is required, it will be issued in the same way, as the original payment was made.
We recommend that you package your items well and use a signed for service to return them to reduce the risk of damage or loss in transit.
If you are an overseas customer, on the outside of your parcel please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return from being delayed by UK customs. If you don't do this then the parcel will be held by UK Customs for processing. This can take up to 28 days to complete and will delay your refund.
24-26 Basford Road